Refund Policy

At Lureli, we aim to provide a transparent and reliable wholesale sourcing experience. This Refund & Cancellation Policy explains how cancellations, returns and refund requests are handled in connection with orders placed with us.

1. Scope of This Policy

Lureli primarily operates as a wholesale women’s apparel supplier serving retailers, boutiques, distributors and international fashion businesses.

Our website is intended for browsing collections, downloading catalogues and submitting business enquiries. It does not currently provide an online shopping cart or payment facility.

The submission of an enquiry or a request for a quotation does not constitute a confirmed purchase or payment transaction.

2. Order Confirmation

Wholesale orders are subject to review and written confirmation by Lureli. The applicable order terms, including product specifications, quantities, payment arrangements, delivery conditions and any applicable cancellation or return conditions, will be communicated through the relevant quotation, proforma invoice or written order agreement.

Once an order is confirmed, the agreed order terms will govern the transaction.

3. Order Cancellation

Customers wishing to cancel or modify a confirmed order should contact Lureli in writing as soon as possible.

Cancellation requests will be reviewed based on the order status and the terms agreed at the time of confirmation.

For orders involving product sourcing, production coordination, customisation or packaging, costs already incurred or committed may affect whether cancellation is possible. Any applicable cancellation charges will be subject to the agreed order terms.

4. Returns and Product Claims

Products supplied by Lureli are subject to the specifications agreed and confirmed for the relevant order.

If you receive products that are damaged, defective, short in quantity or materially different from the agreed specifications, please notify our team within the claim-notification period specified in your order documents.

Please provide the following information when submitting a claim:

  • Order reference or invoice number.

  • Description of the issue.

  • Relevant product details and quantities.

  • Clear photographs or supporting evidence, where applicable.

All claims will be reviewed against the confirmed order specifications and applicable terms.

Products should not be returned without prior written authorisation from Lureli.

5. Customised and Special Orders

Orders involving customised designs, specific product specifications, private labelling or special packaging may be subject to additional cancellation and return conditions.

Such conditions will be communicated and agreed upon before the relevant work begins.

6. Refund Processing

Where a refund is approved under the applicable order terms, the refund method and expected processing timeline will be communicated to the customer in writing.

Approved refunds will be processed within [10 business days], subject to the agreed refund arrangements and applicable banking or payment-provider procedures.

7. Shipping and Related Charges

Any responsibility for return shipping, international freight, customs duties, taxes or other related charges will be determined by the terms agreed for the relevant order.

8. Contact Us

For questions regarding cancellations, returns or refunds, please contact:

Lureli
Email: info@luxuliaexportimport.com
Address: 1374/3464, Jagannath Vihar, Nayagarh – 752069, Odisha, India
Website: https://luxuliaexportimport.com/